Résidence de l'Arsenal Royal - 3 stars Thermal Spas / Health Resorts in Rochefort

Traveller Reviews Google Résidence de l'Arsenal Royal

3.7 sur 5 81 reviews

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  1 sur 5 Reviews posted by Kat M on 12/09/2020

  Catastrophe, DON'T BOOK HERE!!! Worst Check-In experience ever! We were supposed to check in at 3pm, but there is no reception and the instructions for the key handover procedure are very bad. We waited at the meeting point when finally at 3:30pm someone of the staff showed up. However, we were not the only ones waiting, so when we finally were shown into our room it was already more than 1 hour later. But that's not the end of the story as the appartment hadn't been cleaned up yet. Only after our complaints they sent the cleaning staff. Finally at 5:30 the room was ready - 2.5h after check-in time. Such a bad service, not valueing the customers time at all. I CAN NOT RECOMMEND THIS TO YOU!! I usually don't write reviews, but I'm just SO disappointed.

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  4 sur 5 Reviews posted by Severin Ströbel on 19/08/2020

  It is beautiful, new building, right next to the harbour, people are very friendly and helpful, nice garage for good cars, BUT equipment in the Kitchen is not too good, you hear your neighbours too much, wifi is very bad... Gabbage at -1 smells up into the lift... Better up these Things, then the price is good

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  3 sur 5 Reviews posted by Aurelie Rosa-La on 15/08/2023

  It's a little "complicated" to find the official entrance... And that's a black point, advise the CM if he goes there, a little more display won't hurt... Not pot for you I'm pregnant so I have to be less patient but honestly go all the way around such a big building to find an entrance opposite a parking lot and have to call... no. Good and there were a few other small negative notes. Indeed, there was no air conditioning in the room and being on the ground floor we could not leave the bedroom window open to sleep. And this supplement of 50€ for a dog... I believe that even in more luxurious hotels and despite the "additional cleaning" no such large sum has ever been asked of us. I understand and endorse that it takes a "slightly more thorough maintenance" but hey, some dogs are cleaner and more respectful than some humans with a room for 2 at 85€ (i.e. 42€50/person) having a dog is a luxury because he pays more for his room than us 🤣 I just want to point out that this price is abusive. Despite everything, and here are the positives, the staff is friendly and we were entitled to a discount on this rate. So thank you to the young people who work there, you are courteous, pleasant and attentive. The rooms are beautiful, well decorated and the equipment is very good. The breakfast is good, basic but good. And of course the place has been tastefully restored, the location is incredible.