Big'Air Parachutisme Parasailing / Bungee Jumping in Rochefort

Traveller Reviews Google Big'Air Parachutisme

4.8 sur 5 479 reviews

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  2 sur 5 Reviews posted by Terry on 23/05/2023

  Unfortunately, a day that will be remembered for all the wrong reasons ……. For my wife’s 55th birthday, I bought her a Parachute jump, it being one of the things she has always wanted to do. She asked her brother and sister for money instead of a birthday present to pay for the photos that were on offer. On the week prior to the booking, my wife telephoned Bigair twice, each time indicating that we wanted the photos, we were told to inform them on the day. The day came and on arrival, my wife told the person on the desk that we required photos, it was written on top of her sheet and also a box was clearly ticked for photos. The jump was fantastic but on landing my wife noticed that her tandem partner didn’t have a camera. Apparently, we subsequently found out that our request for photos wasn’t transferred to the jumper’s information. We obviously complained, at first, they were not going to give anything, saying that the camera could have had a problem, unfortunately we didn’t even have a camera to have a problem. This was accompanied with lots of shoulder shrugging and apologises. Eventually they gave a discount of 50€ which is essentially nothing, if it has been our business (we have holiday gites) we would have given a full refund or offered another jump to enable the photos to be taken. So instead of remembering the day for the great views and experience, it will be remembered for the lack of photos, the nagging thought of why didn’t we remind them yet again at the plane, the discussion afterwards and the fact we have nothing to remember the day with.

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  5 sur 5 Reviews posted by Dina BENALI on 22/04/2023

  Top !

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  3 sur 5 Reviews posted by Tanguy Rallye 17 on 18/07/2023

  Correct