Le Grand Chalet - 3 stars Oceanfront hotel in Ronce-les-Bains

Traveller Reviews Google Le Grand Chalet

4.5 sur 5 743 reviews

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  4 sur 5 Reviews posted by Stef Doucet on 01/11/2025

  The staff is really very friendly, which is a good sign upon arrival 🙂 The room: Our enthusiasm waned upon seeing the room: although it was very nicely decorated (like the rest of the hotel), it was tiny... the advertised double bed was simply a two-person bed.... The toilet was in the bathroom, which was also very, very small. The services: We decided to have dinner at the hotel restaurant: it was expensive but acceptable... The final straw for me was the breakfast... THE moment so many people look forward to... €17 for a very, very limited selection, almost exclusively sweet. So I didn't eat breakfast, went back to the room to make myself some tea, and returned to keep my husband company. In conclusion: we had mixed feelings from the moment we saw the room, and we left feeling generally dissatisfied, despite the warm welcome from everyone, whom we thank. Edit: After reading the responses to the few negative reviews, we decided to leave the hotel this morning, even though we had booked for two nights. A few minutes after we hit the road again, the owner called us. We had a long conversation, during which we discovered they are very dedicated people. As business owners ourselves, we were very touched by their commitment to ensuring their customers are fully satisfied. If their responses to the negative reviews are so harsh, we think it's because they react impulsively, precisely because they give their all. We plan to return and hope to meet them both 💖 Second edit: We just received a second call... although our reservation wasn't refundable, they made sure it became so. Thank you again for this gesture, which, combined with their responsiveness, demonstrates their genuine commitment.

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  5 sur 5 Reviews posted by Delp Thires on 21/10/2025

  Magnificent

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  3 sur 5 Reviews posted by Marion SAVARIN on 21/10/2025

  We stayed two nights in a family suite with a sea view. The location is truly ideal, the view is magnificent, and the beds are quite decent. The small parking lot nearby is also convenient. On the other hand, for a three-star hotel, the value for money is not up to par. The bathroom left a little to be desired, especially the toilet and brush, which were dirty upon our arrival. The television was also a real pain: it was impossible to change channels without having to go through the settings and reconnect to the internet each time. Furthermore, we came out after each night with pimples all over our bodies... Is this related to the bedding? We can't say for sure, but we doubt it. And above all, we were very disappointed after our departure because the hotel called us to accuse us of putting coffee in the kettle, which is completely false. We simply boiled water, nothing else. Maybe the kettle is old and needs replacing!? When we explained this, the person replied ironically: "Oh, so it's the little elf then?"... Honestly, not very professional. This is not the way to talk to customers who paid for their stay without any problems. Unfortunately, the view and the 3 stars don't make everything. Reading the responses owners give to dissatisfied customers, I have no doubt that the response to my comment will be very disingenuous and annoying... Too bad.